My experience in mock - job interview

For me the most interesting question they asked me is: You observe two of your employees arguing in a central location in the office. So in this case, the first thing I should do is to tame the situation and ask my employees to stop arguing and calmly talk about the issue. And I'm going to explain to them that finishing the task is our immediate concern and that arguing will not speed up things. All of you have a duty, and all of you should do it professionally. I keep in mind that reacting to every worker complaint may actually heighten the drama and make the situation worse. It doesn’t mean that encouraging our team to manage issues on their own won’t require a little facilitating on our part, especially if we have employees who tend to avoid confrontation.So we should provide guidance or talking points, if needed, to help each employee approach the other person in a positive manner. Don’t set the expectation just fix the problem for them. We can facilitate the discussion, but that’s where we should draw the line. And always use best judgment when it comes to addressing employee complaints. And also it is important to ask the employees to go to a private area to avoid public scenes. If a customer witnesses a fight between two employees, our company may look unprofessional.There are times that people are just frustrated and need to express that.So we need encourage people not to get caught in the trap of venting, ruminating, and gossiping about the situation because that won’t move things forward. “But there’s nothing wrong with tolerating a few complaints in the short term.” If we’re worried by hearing one person out.At a minimum, we should keep a cordial relationship with the other person, but a better strategy is to demonstrate that we're refully open to all employees. “If our employees do want our advice, focus on making observations about what they might do, rather than concrete suggestions. , or just the person confiding in us , about all the possible options and lay out a decision tree. We should be more in problem-solving mode than gossip mode and together so we can decide on the right intervention.